Remote Branch Support

Accelerated Technology’s Remote Branch Support
and Help Desk Services

We specialize in offering on-site IT support when you need it. Our technicians are able to seamlessly work with your IT department in order to cover vacations, maintain stability during project implementation, or complement your IT department without having to hire full-time employees.

Our Support capabilities include:

  • Windows support- XP, Windows 7 or Windows 8
  • Microsoft Office (all versions)
  • Third Party Applications- we know many, and will coordinate with the company as well.
  • Set up and troubleshoot on-site and hosted email
  • Desktop Setup (imaging, software installation, & configuration)
  • Support over a Wide Area Network using remote control software
  • Hardware support- troubleshoot and upgrade computer components; install printers
  • Configure Microsoft CRM
  • Support for VPN and remote users
  • All of our technicians have 10+ years experience

We are there when you need us.
Let us be your Help Desk.

We provide expert assistance over the phone or email directly to your employees, and with our remote control tools, we can work on your computer remotely or on-site. When you use ATS for your help desk, there is no tiered support, only top-level computer & network support personnel. Additionally, our Web-based Help Desk system allows you to enter trouble tickets from anywhere in the world and to receive real-time updates as issues are resolved.
Windows XP Migrations

With Windows XP no longer being supported by Microsoft, and with recent reported vulnerabilities, it is important to migrate your existing workstations to Windows 7. We can help you replace legacy hardware and upgrade existing desktops to Windows 7- quickly and affordably.